CUIs are not accessible to extreme users such as people with limited abilities, young & old people.
The dataset used to train CUI algorithms consists of many biases such as race, languages, accents that are designed to best serve the majorities.
CUIs are not designed to consider various context in conversations such as age , emotion and utterances.
CUIs fail to be versatile and adaptable as they do not account for variations in personal characteristics and emotional state
1. Designers did not know the tangible forms of JEDI because the information available was vast and it is was challenging to narrow down to a particular user group or use case.
2. Almost all the designers could not envision how CUI feels like in terms of JEDI
3. Designers did not know how to approach the problem space.